Frequently Asked Questions
We feel that Good Sam Emergency Roadside Service is the best product on the market. Below you will find some Frequently Ask Questions that typically come up when our people are researching our product. If you can't find answers to your questions below feel free to contact us.
- What is Good Sam Emergency Road Service?
- How is Good Sam RV Emergency Road Service different than ordinary road service?
- Who is protected under the emergency breakdown service program?
- How long will it take for ERS dispatch to arrive?
- How do I get help in an emergency?
- Am I protected in Mexico and Canada?
- Does the member have to pay for the service and then submit a receipt for reimbursement?
- What towing service would you call in my area?
- I own a fifth wheel trailer and truck. If my truck breaks down, does Good Sam RV ERS pay to tow the truck and travel trailer?
- If I don't like this membership, can I get my money back?
- Who is Affinity Road & Travel Club, Inc.?
Q: What is Good Sam Emergency Road Service?
A: Good Sam RV Emergency Road Service keeps you, your RV and your family protected in the case of roadside breakdowns. Just call our toll-free number for help should you experience a tire blowout, if you run out of fuel, need RV towing, lock your keys in your vehicle, or experience any other disablement. Good Sam RV ERS - The RV rescue specialists!
Q: How is Good Sam RV Emergency Road Service different than ordinary road service?
A: Although Good Sam RV ERS handles all types of vehicles, our RV service is unparalleled - there is no substitute for the right tools when you are in need of emergency roadside service and recreational vehicle towing. We dispatch the best, most efficient and professional RV towing (motor home towing, fifth wheel towing, travel trailer towing, etc) and repair companies in the U.S. and Canada to ensure that your vehicles are handled properly and safely.
Q: Who is protected under the emergency breakdown service program?
A: The ERS member, the associate (family) member [the member's spouse or domestic partner (i.e. two adults residing in the same household), and any dependant children 25 or younger living at home or attending college].
Q: How long will it take for ERS dispatch to arrive?
A: Emergency roadside assistance averages between 45 - 60 minutes. However, when you call for roadside assistance, a service representative will be able to give you an accurate estimated time of arrival. Good Sam RV ERS guarantees quality, on-time service when you need it most.
Q: How do I get help in an emergency?
A: Getting help during a roadside emergency is as easy as A, B, C!
- Simply call our toll-free roadside assistance number located on the back of your Good Sam Emergency Road Service membership card.
- Describe your location and vehicle - Knowing which road you are on and the nearest cross street as well as telling us the make, model and color of your vehicle will be helpful.
- Describe your problem to our RV Certified dispatch representative - When you call Good Sam Emergency Road Service, know that our representatives are specifically trained to answer questions about RV complexities and how to handle vehicle disablement situations. Explain the vehicle's problem so we can send the proper equipment to assist you.
Q: Am I protected in Mexico and Canada?
A: Yes. Good Sam ERS provides sign & drive coverage throughout North America including Alaska and Hawaii, and Canada. Also in Puerto Rico, U.S. Virgin Islands and Mexico where we provide roadside emergency services up to a maximum of $1,000 per one-year term of membership.
Q: Does the member have to pay for the service and then submit a receipt for reimbursement?
A: Not in the North America including Alaska and Hawaii, and Canada. Also in Puerto Rico, U.S. Virgin Islands and Mexico Good Sam RV ERS provides Sign and Drive service. All services are prepaid so you don't have to deal with forms or red tape. In Puerto Rico, U.S. Virgin Islands and Mexico, Good Sam RV Emergency Road Service provides towing and roadside dispatch for disablement services rendered up to a maximum of $1,000 for any one-year term of membership.
Q: What towing service would you call in my area?
A: Good Sam RV ERS uses over 40,000 dispatch facilities across the US and Canada to provide RV towing (travel trailer towing, motorhome towing, auto towing, and 5th wheel towing.) The tow provider closest to the member, with the proper equipment and who is first available for a timely dispatch, would be called to provide service to your breakdown location.
Q: I own a fifth wheel trailer and truck. If my truck breaks down, does Good Sam RV ERS pay to tow the truck and travel trailer?
A: Yes! While other emergency roadside service providers may not cover specialized services like fifth wheel towing, Good Sam RV ERS includes the cost to tow both vehicles to the nearest professional service center that can repair your vehicle. If the repairs on your truck are serious enough that they will take several days to complete, Good Sam RV ERS will pay to have your travel trailer taken to a safe location, such as the nearest campground while you wait.
Q: If I don't like this membership, can I get my money back?
A: Yes. Within the first 30 days of your membership, you are entitled to a full refund - no questions asked. If you change your mind after that you will be given a pro-rated refund of your membership dues - even if you have used our services.
Q: Who is Affinity Road & Travel Club, Inc.?
A: A leader in the RV road service industry, Affinity Road & Travel Club, Inc. is a fully licensed Motor Club that provides the benefits and services for the Good Sam RV Emergency Road Service program. Affinity Road & Travel Club, Inc. has provided over 1.5 million successful roadside rescues and towed members over 10 million miles in the last 25 years.
- 24 hour Customer Service/Dispatch Hotline
- No Mileage Restrictions or Out-of-Pocket Expenses
- Coverage in U.S.A., Canada, Mexico and more
- Nations Largest RV Specific Dispatch and Repair Network
- VIEW ALL STANDARD BENEFITS
All the great benefits of our standard roadside assistance product plus:
- Covers Any Vehicle You and Your Immediate Family Drive
- RV Do-It-Yourself Technical Assistance Hotline
- Up to $5,000 in Theft Reward Coverage
- VIEW ALL PLATINUM BENEFITS